Lead Developer, Contact Center Solutions (Genesys), Helsinki/Oulu

Lead Developer, Contact Center Solutions (Genesys), Helsinki/Oulu

We are looking for an experienced Lead Developer to join our 17-person Genesys team at OP Financial Group.  

In this role, you will be responsible for leading a team of developers in the design, development, and implementation of our group-wide contact center solutions built on the Genesys platform. This position offers an opportunity to shape how OP will interact with its customers in the future. If you are interested in making an impact on a large scale and would like a chance to develop yourself in a long-term, this could be a great fit for you.  

Role Overview: 

As the Lead Developer, you will be responsible for overseeing the technical development of our contact center solutions, ensuring architectural compatibility and alignment with group-wide standards. Your role will involve collaborating closely with technical teams, Enterprise Architects and Tech Leads, providing guidance to your colleagues, and making sure our systems perform reliably and securely. You’ll also get to engage in our wider CRM transformation working on projects that bring Genesys and CRM capabilities together within the same tribe. 

This role is based in either Helsinki or Oulu, and we support flexible working arrangements combining office and remote work inside Finnish borders. 

What we’re looking for: 

We expect you to have a strong technical background and a track record in leading technical development teams. You should be comfortable taking ownership of the solutions your team develops and ensuring high standards of quality and performance. The ideal candidate is someone who has experience in modern software architecture, thrives in a collaborative environment, and is willing to guide others while remaining hands-on with the code when needed. 

Key Qualifications: 

• Experience in managing large-scale system renewal programs. 

• Deep understanding of contact center solutions 

• Familiarity with cloud-based SaaS/PaaS platforms  

• Practical experience in using tools like JIRA and Confluence. 

• Proficiency with integration patterns such as event streaming, APIs, and batch jobs. 

• Strong programming skills in one or more of the following languages: Java, C#, or JavaScript. 

• Excellent communication skills in English 

What we value: 

We value diverse technical backgrounds and are looking for someone who is eager to learn and share knowledge. You should be comfortable working in a team environment and capable of coaching and mentoring your fellow developers.  

In the financial sector, our business is founded on trust and accountability, which is why the successful candidate will be checked for credit history and corporate connections, must take a drug test and a security clearance vetting made by the Finnish Security and Intelligence Service.   

What we offer:   

To help counterbalance work where you are expected to take a lot of responsibility, we seek to ensure employee wellbeing and to enable forward-looking work arrangements. We offer a stable working environment where you can contribute to our core values: responsibility, people first and succeeding together.    

You will enjoy a wide range of staff benefits, including a personnel fund and special terms for employee banking, insurance and loan services. We offer comprehensive occupational health care, extensive medical treatment expenses insurance and a full-time group accident insurance policy. We invest in wellbeing at work by encouraging a good work-life balance, providing flexibility in your daily life, and offering lunch, sport and cultural benefits and opportunities for affordable holidays in OP timeshares.    

We also encourage and help you to further develop yourself as a technical professional. We have the so called “70/20/10 rule” in use, which means you will use 70% of your time for your daily tasks, 20% to improve the team’s shared ways of working and tools, and the last 10% is reserved for you to learn and try new things. 

You will also have our OP Software Academy at your disposal in case you are interested in learning new technologies or methodologies, or why not in honing your skills in your current stack.  

How to apply: 

The application period is open until Sunday November 3rd.  Our Tech Lead Henrik Lius (henrik.lius(at)op.fi, +358504400830) is happy to answer any questions you may have about the role. You can reach Henrik Oct 28-Nov 1st. 

In the financial sector, our business is founded on trust and accountability, which is why the successful candidate will be checked for credit history and corporate connections, must take a drug test and a security clearance vetting made by the Finnish Security and Intelligence Service.   

OP Financial Group – We have something in common    

Diversity and equality are highly prized at OP Financial Group. We want everyone to feel welcome and valued, and we appreciate that diversity enriches us and brings new perspectives. We invite job applications from everyone, because we all have something in common. We’re thrilled that you want to join us on our shared journey.    

Owned by our customers, we are the most attractive financial sector employer in Finland. Our Group employs more than 14,000 professionals. We have a mission – to promote the sustainable prosperity, security and wellbeing of our owner-customers and operating region. What we do matters, both to our employees and society in general. As the largest financial services group in Finland, we are building a better tomorrow; this has been our goal for more than 120 years.  

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