“I am studying industrial design at the University of Lapland, but during my Master’s studies I have concentrated more on service design. I was nearing the end of my studies. For some time, I had been looking for a traineeship where I could observe service design in practice. I was aware that OP has invested in design expertise during the past few years, so when OP had a vacancy for a service design trainee, I filed an application with enthusiasm. The best thing about the six-month traineeship period was that I could be part of a competent, ambitious team that has taught me a lot. I also feel that the highlights of my traineeship were that I gained experience of the financial landscape which was completely foreign to me, and that I observed how the design process works in the large company that OP is.

I am especially pleased with my induction which gave me the confidence to participate in various projects. At first I was a helping hand for service designers, but later on I was given more responsibility as I gained more experience. What I liked about my traineeship period was that the work was versatile and every day was different. One day I was interviewing customers, and another day I was planning a workshop for employees. The entire traineeship period was a memorable experience and I am grateful for everything I learned at OP. During my traineeship, it also became clear to me that service design is what I want to do for a living, also in the future.”

Annina, Service Design Intern